Engineer visit for Sky Superfast broadband

[Umiamz]

Just moved into a property where the previous occupier had Sky Superfast (FTTC) broadband. We've ordered this for ourselves and Sky insist that an engineer comes to do the install.

Surely a self-install would be OK under these circumstances? The email also mentions fitting an ONT but I thought this was only for FTTP installations. It's definitely 80/20 FTTC that we've ordered!

[cookiemonsteruk]

@Umiamz 

If fttp is available then even superfast 35 and superfast 80 will be provisioned by fttp as part of the move away from copper lines

[cookiemonsteruk]

@Umiamz 

If you could enter your full postal address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Umiamz]

@cookiemonsteruk 

Ah, that makes sense. There's no fibre to the premises yet and the BT Wholesale checker says "Single Dwelling Unit Residential UG Pre built to curtilage Soft."

My understanding is that it could take a few weeks for fibre to be laid to the premises, so I assume that they'll just go with the existing copper. We did make it clear that we needed to ASAP for working from home, etc.

[Umiamz]

Sorry, replied before I saw your second reply, but basically it's as above - FTTP is available up to 1Gb/s but would have to be tunnelled under the front garden.

[cookiemonsteruk]

@Umiamz 

You would need to contact sky

What does it say in the vdsl rows at the top re speed

What does it say in install stage at the end of wbc fttp

[Umiamz]

This is all that's shown in table:

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process WBC FTTP Up to 1000 Up to 220 -- Available KCI2 Assure

Other Offerings Availability Date VDSL Multicast Available

Exchange Product Restrictions Status FTTP Priority Exchange Y WLR Withdrawal N SOADSL Restriction Y

As a fibre priority exchange, FTTP has priority over other products if available at the address

[Umiamz]

Ugh - that looked nicely formatted before I hit the Post button...

[cookiemonsteruk]

@Umiamz 

With ug feed and soft curtilege to the property boundary and kci 2 it could be 4 weeks depending on local authority planning permission, how soft the curtilege is and whether they can duct it to the boundary with out digging 

Call sky on 150 from a sky landline or
zero three three three seven five nine one zero one eight from any other phone

To see if they can provision fttc vdsl as an interim measure

[TimmyBGood]

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@cookiemonsteruk wrote:

@Umiamz 

To see if they can provision fttc vdsl as an interim measure

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Worth noting that ISPs are typically reluctant to do so because that would generate two sets of set-up fees levied on them by Openreach.

[Umiamz]

Thanks for the replies - we'll see what happens on the 28th which is the alleged activation date.

One more question- when does the 18-month contract begin? Order date or activation date?

[jamesn123]

@Umiamz 

Cooling off period starts from order date, contract starts from activation