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Discussion topic: Engineer has been but no hub has been received

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This message was authored by: Stefanie1990

Message posted on ‎27 Jun 2024 04:30 PM

Engineer has been but no hub has been received

Engineer arrived today to install broadband, he completed what he could but there is no hub. I have received an email with bill which says I'll be charged from today. Yet I have no internet, when my my hub arrive and how can I update my bill to reflect when I actually have internet from? 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎27 Jun 2024 04:37 PM

Re: Engineer has been but no hub has been received

Posted by a Superuser, not a Sky employee. Find out more

@Stefanie1990 

 

When is your activation day?

Do openreach have come back and finish any work?

Did they install both outside csp (grey box ) and internal ont?

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