Engineer cancel my appointment after waiting for 1 week

[Haza1007]

You guys didn’t solve my issue I called you guys in advance before appointment time and asked you guys to please make sure there’s no delays with my engineer visit as I’ve had delays in the past. You guys said ok we will be sure and then i also let u guys know I needed it to be done asap as I’ve had no internet for the whole week which has been affecting my work at home . You guys then text me saying the engineer has cancelled on me & wouldn’t be able to attend today & rescheduled my appointment to 15th August next month which is not good I’ve been a loyal customer to you guys for 8 years and on this is how I get treated. I cannot wait a whole month my family / kids have assignments to do & i need internet for my job. Can I please get the earliest appointment rescheduled for today / tomorrow as it wasn't me that cancelled it was the engineer

[Daniel0210]

@Haza1007 

This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here. We won't know the reason for the cancellation. Usually the date quoted is already the earliest appointment in your area. Give Sky a call to see it they have any reason for the cancellation.