Engineer No Show and no effort to communicate...

[Killarney1]

Very disappointed as a new user of Sky Broadband to have been asked to choose a specific date and time that suited for broadband installation only for noone to show up, and for customer care to say ahhh they could come yet, maybe later.

I live in a rental property so had to get the landlords permission to install fibre (drill hole) I also took the day off work to be here when it was being installed to ensure everything went okay. 

The time slot was 8am to 1pm..... it is now 7pm the website still says they are coming and I have not left the house today in hopes they might show up. Not a call, message or update from anyone. 

Not a good way to start a new service

agreement... 😕 

[jamesn123]

Hi @Killarney1 

Unfortunately this can happen when Openreach double book the diary or have staff sickness, Sky wouldnt have been able to communicate with you because they would not have known from Openreach either until the end of the day.

The good news is that you'll be entitled to £30.49 for a missed appointment

https://www.sky.com/help/articles/auto-compensation