Emails from my gmail account get blocked when sending to @btinternet or @btopenworld addresses

[CIderspace666]

Hi

For the last week or two, I've been unable to send emails from my @Gmail.com account to any @btinternet.com or @btopenworld.com address. The message back states - "554 Message rejected for policy reasons (2.1.2.3)" - this is from my Mac, iPad or iPhone.

How do I resolve this please?

Thank you

[Chrisee]

@CIderspace666 looks like the BT email service has your current public IP address on a block list which should only happen if somebody has been spamming the service. Like most ISPs Sky use non-static IP4 addresses so it doesnt have to have been you that was doing this but a previous user.

Using the forced disconnect option in the hub's web interface should grt you a different public IP address as should powering down the hub for an hour.

[CIderspace666]

Hi

Thank you so much for a speedy reply... I'll give this a go and report back.

Cheers!

[CIderspace666]

Router powered off for just over an hour while I was out. Powered back on and tried to email yet receive same delivery failure status. What do I do now please? 

[jamesn123]

@CIderspace666 

Did you check to see if your public IP changed?

[CIderspace666]

Doh, nope! 😉

I was expecting it to change following earlier advice of leaving the router off for an hour but I guess it needs longer? Or I try the forced method...

[Chrisee]

@CIderspace666 yup these days the IP address can be quite sticky which is normally a good thing but a pain when you hit the issue you have. The blocked list should clear in a few days as BT refressh their systems.

[CIderspace666]

Mmm.. It's a bit hit and miss but what's odd is that I get the same message if I switch my phone to mobile, completely different IP and still it fails, exact same message. Surely this rules out the router/Sky so it's something else?

[Chrisee]

@CIderspace666 if the issue affects you on different networks it is not an IP address issue. Some how your email address is on a black list. As its a Gmail address you can try Goolgle's support forums.

[CIderspace666]

Yep, understood.. Reckon it will take some time to resolve...

[CIderspace666]

I've contacted BT Postmaster via another email address but lord knows how long that will take to clear...

Odd thing is, every now and again one of my gmail accounts will be able to respond to an email so not sure why that would happen... 

Anyways, until then, thanks all.

[CIderspace666 · Accepted solution]

BT Postmaster has fixed the issue! 🙂 Impressed how quickly they did having read it can be a long wait. Phew!

Thanks all

[Chrisee]

@CIderspace666 glad it is sorted but I suggest you  run a full security test on any devices you use in case you have  malware using your emal to generate spam any decent security suite should be enough.