Email content sometimes doesn’t open . Most attachments don’t open stating has not been downloaded

[coedydwyrain]

Broadband taken up with existing long time Sky in Nov.23 .    Emails sometimes will not show content .  Attachments rarely open stating ' has not been downloaded from server ' .  Had absolutely no problem with old BT system .     Download speed to house in excess of 75 so getting to modem .  TV works .   All mobile receivers such as phones and iPads will not download

most attachments ?   Can you help ?

[caesarome]

Is this a Sky email account you are having issues with ?

[coedydwyrain]

No it is an AOL account  .  Both mine and my wifes .      But there was no preoblem with BT equipment .

Would FIBRE make any difference .     Or perhaps a faulty connection in the sky box ?

[coedydwyrain]

No it hasn't . My reply to a question seems to have been taken as the end .    I'm still trying to get a definitive answer for the initial problem

[Chrisee]

@coedydwyrain extremly unlikely to be an issue with your broadband if other data is passing correctly. It dounds like a set up issue in your mail client 

[coedydwyrain]

Thanks for that . Just wondering though if AOL worked perfectly with BT ;  why it would be any different with  SKY .   I will have to speak to SKY I think just to make sure these accounts are just as compatible .    Many thanks