Early termination charge for moving address

[Adamlfc23]

Hi 

Has anyone been charged an early termination fee for moving address? I spoke to Sky before my house move and informed them in time, after discussion i was told as long as I move with SKY i would not occur an early termination fee, I have done this but I am still receiving messages being charged over £200 despite not cancelling and still using the service.

Any advice would be great as i have called SKY multiple times and been told no charges would apply but I am still receiivng these messages.

thanks

[JimM1]

@Adamlfc23 That is something that only sky can sort for you!

[caesarome]

@Adamlfc23 

Are you continuing with Sky at your new address ?

[Adamlfc23]

Yes we are we've not cancelled anything 

[caesarome]

Then while there should be no early termination fee what might have happened is because Sky has to actually cancel the broadband at your old address this has triggered this charge. As this has not been applied I would raise this again with Sky and if you still get nowhere then fill in this online form to register a complaint:

https://www.sky.com/help/complaints