Discussion topic: Dreadful download speed for over a month - Nottingham
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Message posted on 14 Oct 2024 04:44 PM
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Dreadful download speed for over a month - Nottingham
Our internet service has been abysmal for around a month now. We work from home and it's becoming virtually unusable. The tests run say they know there is a problem and they need to send an engineer. I have done this twice, first time no follow up, second time apparently he came and fixed it! I had a text to say so, though no access to the house was needed. It's not improved one bit. My speeds have been been around 3. 2 on a daily basis and I pay for superfast - should be a minimum of 36!
These are my router stats - I have no idea what they mean. Am seriously thinking of going over to Starlink!
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 14361169 18592461 0 219276 3798265 14:44:43 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 5690511 154120 0 9436 0 342:13:16 WLAN (5 GHz) Up 204605224 135484627 0 0 0 342:13:10
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Message posted on 15 Oct 2024 09:29 AM
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Re: Dreadful download speed for over a month - Nottingham
@MCooper1967 wrote:
Downstream Upstream Connection Speed 4200 kbps 3195 kbps
Definitely something wrong there,: an FTTC connection should never be almost symmetrical in speed.
You'll need to persist with logging a fault for external investigation.
I'd note your Hub hasn't been rebooted for a long time, and that you're only using WiFi (which is likely to be losing additional speed)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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