Dreadful customer service and help pages

[MaxW]

I have 300Mb full fibre with Sky. Your system check gives 307Mb to my router. On the other side of my router , If I connect a laptop directly to the router I get a speed of 97Mb, Why is the router throttling my download speed. and I have tried your useless help online pages that loop you endlessly round and round with no answers or anyone to talk to. 😡😡

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @MaxW 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[MaxW]

Thanks Tom, After 3/4 day spent trying to get through to a person instead of the dreadful web based solutions whic by the way did not work and justgot one more frustrated and sent round the loop again, I found a phone number the after the usual robot introduction questions (which I stayed silent and did not answer) an human came on the line. I was so shocked that I blurted out "goodness Gracious a human". It was Lewis from Newcastle and after 3/4 hour we narrowed it down to a cable mismatch. With a new cable the whole system launched into life at the contracted speed so Thank you very much Lewis in Newcastle for your patience and your ability to think off script and out the box.  All sorted now except for your dreadful Web page robotic help solutions. Hopefully I won't have to come to those ever again!!!