Download speed

[RobinJ2909]

My download speed is currently 63.6mbs and I'm supposed to be guaranteed 100mb/s 

Can you check and let me know why there's a problem. Full fibre was installed a few months ago

[Tom-W19]

Hi @RobinJ2909 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147