Download speed won't good higher than 20mbps

[TheDave]

Hi,

I am a superfast customer and have had my contract  for ~10 months. I work remotely (from home) and noticed a slow down on the router, so i ran the speed checker as advised on the website and it tells me that i am getting 20mb/s to the hub - so i checked the speed history for the last 16 days and it is locked at 20 mb/s.

It states a 'normal' speed of 38-53 and a guaranteed minimum of 32 m/**bleep**.

I have checked and it affects all devices, wired and wireless - when speedchecking, they are limited to 20 mbs.

I saw that some people had had issues with this 6 months or so ago, and wondered in anyone had any suggestions about what i can possibly do? I tried resetting the router and changing the port for the wired cat 6 cable/using different cables to no avail.

Thanks,

Dave

[cookiemonsteruk · Accepted solution]

@TheDave 

You are below your guarantee

Call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

To report the fault

[TheDave]

Thank you! I have rung sky and they confirmed it is slow as hell, but they dont know why.

Auto refund is apparently being processed for not meeting speed guarentee and Engineer coming, but sadly not for two weeks, so we'll see if they autorefund during that period too 🙄