Download speed significantly less that reported hub speed (Gigafast

[Marto1]

I've recently upgraded to gigafast but am finding that whilst the reported speed to the router is circa 680 mbps, the output when hard wired is around the 200 mbps (with no other active connections).  The upload speeds are more in line with what I'd expected at circa 96 mbps. I've spoken to Sky a number of times and all they say is that the speed to the hub is above the minimum so they're not interested. They have previously supplied a replacement hub (SR203) and this has made no difference.

Has anyone come accross this situation before?

Router stats copied below - no attenuation or noise margin for some reason? I'd recently reset the hub which is why the system up time is low.

[JimM1]

@Marto1 What does the service checker show? and take a look at the 30 day period.

https://www.sky.com/servicechecker

[Marto1]

688 mbps - been around that speed since switching to gigafast.

I could undertstand if I wasn't getting that speed using wifi, but I'd have thought a wired connection (with no other connections - confirmed by checking in the router) would have been close to this rather than around 200 mbps?

[JimM1]

@Marto1 Only if you Ethernet connected device is good enough to do the speed!

[Marto1]

Good point - I'd not considered this and it looks like you're right. I was using an older HP laptop (nothing newer had an ethernet socket) and when I run the same test using Ookla on my phone it's around 500mbps. A lot closer to the 680mbps Sky are indicating the hub/router is receiving. Is the loss of 180mbps normal when using wifi?

[peter-marlow+1966]

I have gigafast broadband and  this is what I  get 

 

[JimM1 · Accepted solution]

@Marto1 The rule of thumb is speed -50% hit on wi-fi, most use 70% as the average, so for a 680 at 70% then 480mb/s would be good, it's all about the device, the server you are hitting, how busy the network is, time off day, is pluto aligned with mars, and the sun is out not raining, if you wish to learn then have a look see the link below and you can download or print to a file.

www.wiisfi.com

FF500 on Sky No1 at 8.30am with EthernetFF500 on Sky No1 at 8.30am with Ethernet

[peter-marlow+1966]

 do you have  an optical network terminal box  like this, and a grey open reach box outside the house  ? I have had gigafast  broadband  since January  last year  gigafast  is 900mps  to the hub

[JimM1]

@Marto1 And with wi-fi at 6.30am two pics like above.

FF500 on Sky No1 at 6.30am wi-fiFF500 on Sky No1 at 6.30am wi-fi

[peter-marlow+1966]

Your photos  have been  removed  so we can't  see  what you are saying 

[JimM1]

@peter-marlow+1966 Are you addressing me. JimM1.

[peter-marlow+1966]

No marto 1

[peter-marlow+1966]

Use the service checker on the my sky app to check your  broadband speed 

[Marto1]

Thanks for the feedback - answers my question and would suggest the speed I'm getting is normal (if a little bit less than I'd hoped, but fine for the sort of demands the household has).

[GD1]

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@peter-marlow+1966 wrote:

Your photos  have been  removed  so we can't  see  what you are saying 

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They haven't, all images needed approving before they are released, only the person posting can see their images, until approved other users can't see them.