Discussion topic: Downgrading

This message was authored by: Anjana+kk · ‎17 Feb 2023

Hi all. It seems like I have been automatically upgraded to ultrafast and it's costing me a fortune. I dont need such an expensive connection and would like to downgrade to superfast. How do I go about with degrading the speed?

This message was authored by: Highlinder · ‎18 Feb 2023

@Anjana+kkBest way to do this would be to call Sky, just dial 150 on your landline and stay on the line through the voice prompts. If they send you a text stay on the line and you should be dropped into the queue to speak to an advisor.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: TimmyBGood · ‎18 Feb 2023

@Anjana+kk

Perhaps worth noting there is no automatic upgrade to Ultrafast: the subscriber has to request it and there's usually an installation process.

It's possible you were on an older FTTC ('Superfast') product and have been moved to a current one though.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Downgrading

Downgrading

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