Discussion topic: Don't have WiFi signal on 2nd floor, sky broadband device with ONT are on ground floor

This message was authored by: TanmayGupta · ‎24 Apr 2024

I have got NOW full fibre 100mbps broadband activated last week in my house which is serviced by Sky. I am facing issue with WiFi signal on 2nd floor as there is no signal. Can I get this resolved by moving the ONT and sky broadband router to 1st floor? If yes, would Sky engineer help me with this ?

This message was authored by: jamesn123 · ‎24 Apr 2024

@TanmayGupta

Arranging an ONT move can be challenging as Openreach are reluctant to do the work and an ONT cannot be placed in every location. Additionally the relocation service is a chargeable service.

What might be better for you to do is to run a long ethernet cable from the ONT and move just your Sky router

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: Don't have WiFi signal on 2nd floor, sky broadband device with ONT are on ground floor

Don't have WiFi signal on 2nd floor, sky broadband device with ONT are on ground floor

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