0

Discussion topic: Don't have WiFi signal on 2nd floor, sky broadband device with ONT are on ground floor

Reply
Avatar for TanmayGupta
Level 0 icon
What's this?
This message was authored by: TanmayGupta

Message posted on ‎24 Apr 2024 11:50 AM

Don't have WiFi signal on 2nd floor, sky broadband device with ONT are on ground floor

I have got NOW full fibre 100mbps broadband activated last week in my house which is serviced by Sky. I am facing issue with WiFi signal on 2nd floor as there is no signal. Can I get this resolved by moving the ONT and sky broadband router to 1st floor? If yes, would Sky engineer help me with this ?
Report post
Post 1 of 2
471 Views
0 Likes
Reply
Reply

All Replies

Avatar for jamesn123
Level 16 icon
What's this?
Superuser
This message was authored by: jamesn123

Message posted on ‎24 Apr 2024 12:01 PM

Re: Don't have WiFi signal on 2nd floor, sky broadband device with ONT are on ground floor

Posted by a Superuser, not a Sky employee. Find out more

@TanmayGupta 

Arranging an ONT move can be challenging as Openreach are reluctant to do the work and an ONT cannot be placed in every location. Additionally the relocation service is a chargeable service. 

 

What might be better for you to do is to run a long ethernet cable from the ONT and move just your Sky router

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Report post
Post 2 of 2
467 Views
0 Likes
Reply
Reply