06 Dec 2022 12:37 PM
I have just had Ultrafast installed. All my wireless devices have picked up the new signal just fine. HOWEVER my existing router er115 (connected via ethernet to my PC upstairs) cannot "see" the new broadband and the "internet" green light (the middle one) is not lit up. Should I have been sent another router?
06 Dec 2022 01:40 PM - last edited: 06 Dec 2022 01:42 PM
Posted by a Superuser, not a Sky employee. Find out more
A Q Hub is obsolete once a Sky Broadband Hub is in place for Ultrafast (G.fast or FTTP) and Sky will be asking for it back.
Whatever you're trying to use it for isn't how it's intended to be used ; )
06 Dec 2022 01:40 PM - last edited: 06 Dec 2022 01:42 PM
Posted by a Superuser, not a Sky employee. Find out more
A Q Hub is obsolete once a Sky Broadband Hub is in place for Ultrafast (G.fast or FTTP) and Sky will be asking for it back.
Whatever you're trying to use it for isn't how it's intended to be used ; )
06 Dec 2022 02:30 PM
Posted by a Superuser, not a Sky employee. Find out moreThe ER115 is not suitable for Ultrafast and nor is using two Sky routers on one network. You should have an SR203/4 connected to the ONT and that's it.
06 Dec 2022 02:42 PM
Thank you, I did not realise that the ER115 was now redundant, this was not mentioned by the Sky Engineer when he installed Ultrafast. Sorry this may seem a daft question but do I now remove the ethernet cable linking the PC and the old router with the idea that the PC picks up the Broadband wirelessly?
06 Dec 2022 02:44 PM
Posted by a Superuser, not a Sky employee. Find out moreNo you should just remove the ethernet cable from the old router and insert it into the new one
06 Dec 2022 02:45 PM - last edited: 06 Dec 2022 02:45 PM
Posted by a Superuser, not a Sky employee. Find out more
@Fruity+Metcalf wrote:
with the idea that the PC picks up the Broadband wirelessly?
That would only work if the PC has on-board WiFi (many desktops do not)
06 Dec 2022 03:06 PM
The problem is, the way it was set up before, is that I had a main Sky hub downstairs plus the ER115 upstairs in the study with my PC. Are you saying that I should buy a really long ethernet cable to reach from my study to the downstairs hub? Is this how people normally connect to Ultrafast when their PC is on a different floor?
06 Dec 2022 03:19 PM - last edited: 06 Dec 2022 03:20 PM
Posted by a Superuser, not a Sky employee. Find out more
@Fruity+Metcalf wrote:
Is this how people normally connect to Ultrafast when their PC is on a different floor?
Nope: they typically add WiFi to the PC with a 'dongle' (USB) or expansion card. Some choose to use Powerline network adapters in their mains sockets.
I use ethernet, but I'm weird like that ; )
06 Dec 2022 03:34 PM
Posted by a Superuser, not a Sky employee. Find out moreThe way you had it setup before is kind of wrong in terms of networking and I am surprised it even worked.
Your options to connect your PC would be;
- Run a long ethernet cable
- Use Powerline adapters
- Get a Sky booster and place it near your PC then connect the booster to the PC via ethernet to create a WiFi bridge
- Use WiFi on the PC if it has it, if not you'll need to buy a dongle.
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