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Discussion topic: Does sky close a previous account once I switch to sky broadband?

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Message posted on ‎12 Jun 2024 02:15 PM

Does sky close a previous account once I switch to sky broadband?

I thought I saw it somewhere that sky would close my pure telecom account once I switched to sky broadband but I'm still paying pure telecom each month. Do I need to sort this myself?

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎12 Jun 2024 03:07 PM

Re: Does sky close a previous account once I switch to sky broadband?

Posted by a Superuser, not a Sky employee. Find out more

@Maud1 

 

Sky can only take over and switch an account from another openreach isp.  If not through openreach you will need to contact the old isp as well to cancel with them

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This message was authored by: cookiemonsteruk

Message posted on ‎12 Jun 2024 03:11 PM

Re: Does sky close a previous account once I switch to sky broadband?

Posted by a Superuser, not a Sky employee. Find out more

@Maud1 

 

Are you in ireland.  This is mainly a uk forum and the mechanism for switching between irish isp's doesn't come up frequently

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Maud1

Message posted on ‎13 Jun 2024 03:19 PM

Re: Does sky close a previous account once I switch to sky broadband?

So I'm speaking with pure telecom who says all services are still with them and that I need to talk to my new provider about it

 

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Message posted on ‎13 Jun 2024 03:23 PM - last edited: ‎13 Jun 2024 03:24 PM

Re: Does sky close a previous account once I switch to sky broadband?

Posted by a Superuser, not a Sky employee. Find out more

@Maud1 

 

Quite possibly: the Ofcom one-touch switching scheme by definition only applies to UKGB&NI because they have no jurisdiction in RoI.

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