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Message posted on ‎31 Jan 2025 01:20 PM

Does a new hub change my contract?

I have received an email to say that my SKY hub needs replacing and this seems to check out on the SKY website.  For people who have already exchanged hubs can you tell me if it was straightforward and did you have to make a new contract with SKY?  My curent contract price, with SKY, is very good and I do not want to change it.  Thanks in advance.

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Message posted on ‎31 Jan 2025 01:21 PM

Re: Does a new hub change my contract?

Posted by a Superuser, not a Sky employee. Find out more
@phrobr wrote:

I have received an email to say that my SKY hub needs replacing and this seems to check out on the SKY website.  For people who have already exchanged hubs can you tell me if it was straightforward and did you have to make a new contract with SKY?  My curent contract price, with SKY, is very good and I do not want to change it.  Thanks in advance.

It's a hub change, not a change to your contract.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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This message was authored by: GD1 Answer

Message posted on ‎31 Jan 2025 01:21 PM

Re: Does a new hub change my contract?

Posted by a Superuser, not a Sky employee. Find out more
@phrobr wrote:

I have received an email to say that my SKY hub needs replacing and this seems to check out on the SKY website.  For people who have already exchanged hubs can you tell me if it was straightforward and did you have to make a new contract with SKY?  My curent contract price, with SKY, is very good and I do not want to change it.  Thanks in advance.

It's a hub change, not a change to your contract.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: phrobr

Message posted on ‎31 Jan 2025 01:36 PM

Re: Does a new hub change my contract?

Thanks you.  I suppose I am just sceptical about getting something from SKY without a cost.😁

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Message posted on ‎31 Jan 2025 01:38 PM

Re: Does a new hub change my contract?

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I also received a new one so can confirm what @GD1 has said as it is just a hub change.

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