Bit of an odd one and I'm not sure where to go next with this one.
My broadband speed and phone line quality has deteriated over the last few months to the point where neither was usable and I reported it (21st December).
Not going into the nitty gritty, but here we are on the 5th Jan and it's still not right.
1st Engineer Visit (Open Reach)
He thought it could be general wear and tear, he cut the cable outside and re-wired from that point into a brand new Openreach 5c wall box.
It worked fine for about an hour, then the crackling on the phone line came back and the offical Sky broadband checker was saying around 38mbs, while the Ookla Speed Test was showing around 20mbs on a wired connection and even less on Wi-Fi.
2nd Engineer Visit (Open Reach)
Checked the box on the pole opposite our house and also the green box in the next street.
Still no improvement, actually it got worse, we had no service at all on New Years Day and the 3rd Jan.
3rd Engineer Visit (Sky)
This guy carried out multiple checks, replaced my router and cables. He also checked my connection to my SkyQ boxes and made sure everything was set up correctly within the house.
He advised me that the router kept falling out of sync due to "Hundreds of errors" per day and that it was 100% not my setup or router, but as I've said, he replaced it anyway just in case. This guy arranged the next engineer visit while he was here.
4th Engineer Visit (Open Reach)
The engineer was working on this for most of the day (not at the house), this is now showing as resolved, but while the crackling on the phone has gone and the speed (according to Sky) is improved, it's still not the 50mbs I'm guaranteed and miles off the 60-70mbs the engineer and Sky say the line is capable of. Also, it still keeps dropping the connection (3 times tonight alone!)
This is where I'm at right now, so I'm not sure what the next step would be?
Also, just a little annoyed that 2 separate Sky "Experts" have told me to get either unlimited data for my phone and use it as a hotspot or buy a 5g based internet solution on a rolling contract!
