Do need to tell Sky Iv purchased a new hub

[Kenny+J]

Hi has anyone tried a VOIP phone plugged directly into a white sky router that wasnt supplied directly to the user by Sky. I've heard that for the phone to work over Fibre the SR213 router needs to be linked to the sky account in some way and presumably one ontained from elsewhere wouldnt work, for the phone anyway.

Welcome any experiences.

Thanks

[JimM1]

@Kenny+J A VOIP phone is not going to work on any sky phone service connection no matter which sky hub you have, that is down to your VOIP service provider giving you all the correct information and connecting to THERE voip box which in turn if it does work will be via the Ethernet connection off the sky hub.

[Kenny+J]

Hi thanks for your comments, i may have misled here. Its not an actual VOIP phone its the normal panasonic base phone we had plugged into the normal BT phone socket before the fibre conversion. We now have to plug it directly into the Sky Hub to make it work as we no longer have a standard BT phone socket, just the ONT which runs to the WAN input on the router.

Hope this makes sense.

Thanks

[John479]

Hi 

sorry I can't help you other than what I said about no phone in my previous message 

I'm guessing it would be fine but can't confirm 

thanks 

[JimM1]

@Kenny+J Yes normal phones plug into the back off the SR213 hub, and as long as sky are providing a DV phone connection then that is how it is delivered. Are you finding that it is not working?

[Kenny+J]

Hi, thanks

the phone is working fine on my SR203 hub, but im wondering if whether it will still work on a SR213 hub if i bought one from elsewhere, that didnt come direct from Sky and hence not linked to my account (not sure if they even are linked).

I've tried asking sky for one, ive offered to purchse the Wifi Max feature but they wont send me a new hub, even though i've got gigafast fibre as theyre saying whilst my SR203 is meeting the minium guarenteed speeds i dont need one, yet i know the newer hub would give me more stable wifi as all my devices are wifi 6.

They have actually sent me a new SR203 (which isnt what i was asking for)

Dont want to buy a second hand SR213 if the phones wont work though, as no other way to connect the housephone.

From what you say though JimM1, may be worth trying it.

Thanks

[JimM1]

@Kenny+J Would not go and purchase a Sky Max hub from anywhere else, you are basically getting a piece of stolen property, highly unlikely it will work and sky will not want anything to do with it, the serial number of your current SR203 will be linked to your account.