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Discussion topic: Do I need to send old back following obtaining and setting up new hub?

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This message was authored by: ACook1

Do I need to send old back following obtaining and setting up new hub?

Do I need to sehub back following obtaining and setting up new hub?

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This message was authored by: Daniel0210

Re: Do I need to send old back following obtaining and setting up new hub?

Posted by a Superuser, not a Sky employee. Find out more

@ACook1 

Was this a hub to replace one of the older hubs like a SkyQ hub?


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: ACook1

Re: Do I need to send old back following obtaining and setting up new hub?

Yes it was.

This message was authored by: Daniel0210

Re: Do I need to send old back following obtaining and setting up new hub?

Posted by a Superuser, not a Sky employee. Find out more

@ACook1 

The old Sky Q hub doesn't need returning. When I replaced mine a couple of weeks ago one of the emails said just that. 

 

"There's no need to return the following Sky equipment:

 

Sky Q Hub.

 

You won't be charged a non-return fee for this kit. All we ask is that you recycle it responsibly should you choose not to keep it. If you're unable to recycle the equipment, you're still welcome to send it back to us."


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: ACook1

Re: Do I need to send old back following obtaining and setting up new hub?

Thank you I'll recycle.

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