Do I have SKY B/band?

[MARION-09]

I changed my Broadband supplier, to SKY. Paid the fee, submitted application. A window popped up saying my application was successful. Then another - SORRY CAN'T ACCESS,  TRY AGAIN LATER. I keep doing that. 

Have you taken my fee? My previous supplier started the transfer. (I want to stay with them. SKY looks like a rubbish outfit.)

They can't help to stop it - SKY has to do it. Yet SKY is saying I have nothing with them.😡

[Chrisee · Accepted solution]

@MARION-09 you are notvtalking yo Sky by pisting in this forum. if you were trying to switch to `sky using the onectouch switching service and you want to cancel the switch then call Sky if you use the contaxt us option at the bottom of this page it will give you a number to call https://www.sky.com/help/articles/switching-broadband-provider-problems

[MARION-09]

I wasn't using 'One Touch'. I've tried the 'live chat'.

[Chrisee]

@MARION-09 "one touch"  switching is the system Ofcom requirecwhere you contact a new broadband supplier who handles the whole switch including cancelling the with tge old isp not a method of contact.