Disgraceful Service standards

[Anonymous]

How disgraceful id Sky's service standard ?My broadband and phone have been off since Saturday 17th Feb an engineer was allegedly arranged for Wednesday 21st , no engineer turned up after me waiting in between 8am and 1 pm - apparently the earliest and engineer can now call is Monday 26th Feb , I pay over £100 for this abysmal  standard of service !! I had to wait 24 hours after informing  of your engineers non arrival yesterday  to arrange another appointment , If my problem is nor sorted today and I have to wait until Monday , make no mistake I will be moving to another provider

[Daniel0210]

@Anonymous 
You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers.

Sky can't hurry Openreach any more than another isp can. Openreach doesn't work on domestic faults at the weekends. Threatening to move providers won't bring about a faster repair, in fact if you moved to another isp using the Openreach infrastructure the problem just moves with you.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

[Anonymous]

Thanks for pointing that out -I dio hoiwever  feel  its good for others to know what appaling standards and levels of deciet  to expect from sky !  , I'm not interested in a credit note , i would like sky to take some responsibilty NOW and provide the sevice i pay for ! ! not in  30 days time ! 

[GD1]

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@Anonymous wrote:

, i would like sky to take some responsibilty NOW and provide the sevice i pay for ! ! not in  30 days time ! 

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That just won't happen for the reasons already explained. 

[Daniel0210]

@Anonymous 

Maintenance of the service falls under Openreach's remit. All Sky do is inform OR of the fault. I can't see where Sky have been deceitful. 

[peter-marlow+1966]

All sky provides  is the Internet  package  and the hub but it's  open reach  lines they use , be similar  if you  were a bt customer 

[Anonymous]

I phoned  sky to confirm visit time and date and was assured it was booked ! - no reason given as to why no engineer turned up - no apology no e mail up date ! all down to myself to re arrage I have been lied to  - if you fail to see that it doesn't say much for you ! You may want to search the word decietful and lie for furture reference ! 

[TimmyBGood]

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@Anonymous wrote:

I phoned  sky to confirm visit time and date and was assured it was booked ! - no reason given as to why no engineer turned up - no apology no e mail up date ! 

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Which is unfortunately entirely typical for Openreach, but ISPs have no choice in using their monopoly services.

[Daniel0210]

I was replying to the OP but unfortunately they closed their account and their last post has disappeared. If you are monitoring this thread - we are other customers trying to help you and advise you through our knowledge and experience so no need to make inappropriate comments. Openreach update Sky overnight regarding any missed appointments.