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Discussion topic: Difficulty connecting ring doorbell and arlo cameras

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This message was authored by: JemLogan

Difficulty connecting ring doorbell and arlo cameras

We usually have our ring doorbell, arlo cameras and blink cameras connected to our wifi.

they have all disconnected in the last week and I cannot reconnect. On each app it says I've input the wrong wifi password (which I haven't) 

 

i cannot imagine it is a problem with the cameras as all three apps (ring,blink,arlo) have all gone offline at the same time

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This message was authored by: Chrisee

Re: Difficulty connecting ring doorbell and arlo cameras

Posted by a Superuser, not a Sky employee. Find out more

@JemLogan Do you have other devices which have remained connected, if not it looks like someone has chsnged the wifi password. You can reset the hub back to its defaults which is done on the black hubs by holding in the rset pin until the power led flashes or on thecwhite hubs by prseeing and hokding in the wps button until the main led flashes green and yellow which takes upmto 30 seconds.

 

If other devices have stayed connected sorry but nomidea how thst could have happened.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: JemLogan

Re: Difficulty connecting ring doorbell and arlo cameras

Other devices have stayed connected, so not sure what's going on. Might try resetting as you've suggested as not sure what else to do. Then will presumably have to go around reconnecting everything using the same original wifi name and password?

This message was authored by: GD1

Re: Difficulty connecting ring doorbell and arlo cameras

Posted by a Superuser, not a Sky employee. Find out more

@JemLogan  Do your Arlo cameras connect to a seperate arlo hub, the ones I had used to.

 

As for the blink & ring devices you may need to remove them form their respective accounts and reinstall them (I had ring doorbell and it was always problematic).

Like you I'm a customer here, Sky Employees are clearly identified as such.
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