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Discussion topic: Difficult to access telephone point due to extension what can engineer do?

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This message was authored by GillyJamo65 This message was authored by: GillyJamo65

Difficult to access telephone point due to extension what can engineer do?

Extension built after sky was installed only a narrow gap between ours and next door due to get sky ultrafast 1 installed next week 

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Difficult to access telephone point due to extension what can engineer do?

Posted by a Superuser, not a Sky employee. Find out more

@GillyJamo65  Has the outside work been done at the property yet?

If someone has helped give them Like.

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GillyJamo65
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This message was authored by GillyJamo65 This message was authored by: GillyJamo65

Re: Difficult to access telephone point due to extension what can engineer do?

No it's not due until 18th

This message was authored by mormegil This message was authored by: mormegil

Re: Difficult to access telephone point due to extension what can engineer do?

If you are getting a fttp installation it does not always follow the same route as the old copper wire due to limitations on the material

 

openreach may visit your property in advance of the installation date for a visual inspection of the work needed for the fttp and if needed will contact you to discuss the work needed and timescales and then get your permission to carry it out

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Difficult to access telephone point due to extension what can engineer do?

Posted by a Superuser, not a Sky employee. Find out more

@GillyJamo65 

 

Further to @mormegil if you are getting full fibre you can enter your full address below and post the table and the notes below it after removing you address from the image it will give us a better idea how the install will go ahead

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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GillyJamo65
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This message was authored by GillyJamo65 This message was authored by: GillyJamo65

Re: Difficult to access telephone point due to extension what can engineer do?

IMG_0482.jpeg

GillyJamo65
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This message was authored by GillyJamo65 This message was authored by: GillyJamo65

Re: Difficult to access telephone point due to extension what can engineer do?

I haven't got a clue what all this is saying lol

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Difficult to access telephone point due to extension what can engineer do?

Posted by a Superuser, not a Sky employee. Find out more

@GillyJamo65 

 

It says overhead feed with line of sight problems trees. Was the extension built before or after fttp became available.  

 

Openreach should have contingencies anyway.  But the fact that at the end of wbc fttp it says 1 stage install which is the easiest even with line of sight issues they hopefully will be able to drop the cable down somewhere more accessible hopefully

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Difficult to access telephone point due to extension what can engineer do?

Posted by a Superuser, not a Sky employee. Find out more

@GillyJamo65 

 

The photo has been moderated. Where does the existing telephone line come down.  Do you have a photo as well of the alleged trees

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
GillyJamo65
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This message was authored by GillyJamo65 This message was authored by: GillyJamo65

Re: Difficult to access telephone point due to extension what can engineer do?

IMG_6972.jpeg

GillyJamo65
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This message was authored by GillyJamo65 This message was authored by: GillyJamo65

Re: Difficult to access telephone point due to extension what can engineer do?

IMG_6973.jpeg

GillyJamo65
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This message was authored by GillyJamo65 This message was authored by: GillyJamo65

Re: Difficult to access telephone point due to extension what can engineer do?

IMG_6973.jpeg

GillyJamo65
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This message was authored by GillyJamo65 This message was authored by: GillyJamo65

Re: Difficult to access telephone point due to extension what can engineer do?

Sorry I appear to have posted pic twice 😂🤷‍♂️

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Difficult to access telephone point due to extension what can engineer do?

Posted by a Superuser, not a Sky employee. Find out more

@GillyJamo65 

 

Re the extension there would appear enough brickwork to follow the existing telephone and drop it down elsewhere. Just because the copper line comes into the property in one place does not necessarily mean the fibre optic will go in exactly the same way .

 

What i am wondering however is whether the fibre optic can be threaded thru the branches without a cherry picker which would be the more important factor.  It could be the difference between getting it installed next week or later on

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
GillyJamo65
Topic Author
This message was authored by GillyJamo65 This message was authored by: GillyJamo65

Re: Difficult to access telephone point due to extension what can engineer do?

Thank you @cookiemonsteruk fo your advice it's much appreciated 

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