Devices not connecting to router

[DaniP1987]

I set up my new sky router today as I have changed sky contracts. I used tohave the old lay flat router and have been sent a stand up one.

In the past I have had no issues connecting devices to the broadband but as of today my sonos speaker and my ring doorbell are completly refusing to connect to the router. I have seen other articles on here regarding splitting the 2.4GHz and 5GHz into separate networks but this doesn't seem to have worked either. 

Is there a maor difference between the lay flat and stand up routers that is causing the issue? In which case should I return everything to my previous router or is there something else I can do because I am completely at a loss?

[Highlinder]

@DaniP1987Have you been asked to return the old router back to Sky?

[DaniP1987]

I don't believe so. Need to return old Sky Q boxes but I don't think I was asked for the router.

[Highlinder]

@DaniP1987Would go back to using the old router for the time being. If you can change the Wi-Fi name to the same as the old router and then if you are asked to return the router it gives you a chance to troubleshoot issues.

[Skull+Treaty]

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@DaniP1987 wrote:

I set up my new sky router today as I have changed sky contracts. I used tohave the old lay flat router and have been sent a stand up one.

In the past I have had no issues connecting devices to the broadband but as of today my sonos speaker and my ring doorbell are completly refusing to connect to the router. I have seen other articles on here regarding splitting the 2.4GHz and 5GHz into separate networks but this doesn't seem to have worked either. 

Is there a maor difference between the lay flat and stand up routers that is causing the issue? In which case should I return everything to my previous router or is there something else I can do because I am completely at a loss?

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@DaniP1987 

Unless you have 'internet call' where your 'phone handset connects to the Sky Hub, you could swap back to the Sky Q Hub