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Discussion topic: Devices connected but no access to the internet

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This message was authored by: Da24

Devices connected but no access to the internet

Router is on with all three lights green (Power/Internet/Wireless)

Four devices can connect but have no internet access (Two phones/TV/Laptop)

Turned power on and off on router 

Pressed reset 

Logged in with Sky ID and used the service checker, it says "Your broadband looks good" and "Your WiFi looks good" - 32.8mb/s

Service checker say's there are 0 connected devices however devices definitely are connected, they just have no access to the internet. The devices are all connected wirelessly but not through Sky boosters, Sky Q boxes or any other WiFi extender.

Wasted a Saturday going round in circles, not being able to talk to a human and being directed back to the service checker (Which doesn't work) repeatedly. Not good enough Sky.

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This message was authored by: Lee012

Re: Devices connected but no access to the internet

Have the same issue on the Sky hub, the smiley face flash's amber for a few seconds then goes off, repeatedly. 

 

This message was authored by: ABP81

Re: Devices connected but no access to the internet

Same issue here, absolutely ridiculous. Having to set up a hot spot to work, can't get to actually talk to anyone 

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