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Discussion topic: Devices are not connecting to router

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This message was authored by Robbo0410 This message was authored by: Robbo0410

Devices are not connecting to router

Just got in from work earlier, turned my Xbox on and noticed it was not connecting to internet, all 4 lights are green on Sky router and all 3 lights are on ONT as usual, Lan light is flickering every now and again, tried powering off router and ONT and still nothing, wired devices are not connecting either, Sky Q box, Xbox series X and PS5 even though it seems the internet is working fine, any suggestions?

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Robbo0410
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This message was authored by Robbo0410 This message was authored by: Robbo0410

Re: Devices are not connecting to router

Screenshot_2024-03-31-14-35-57-52_41a74ddf68be21faad2fbbb691b15143.jpg

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Devices are not connecting to router

Posted by a Superuser, not a Sky employee. Find out more

@Robbo0410 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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Robbo0410
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This message was authored by Robbo0410 This message was authored by: Robbo0410

Re: Devices are not connecting to router

@cookiemonsteruk I couldn't get onto router page as nothing was connecting, managed to get devices connected again but voice light has just went orange and router reset itself, tried 192.168.0.1 and it says page unavailable, honestly haven't had the connection problem before when I'm in range everything connects normally but the voice light turning orange and then the router resetting itself a few seconds later it's been ongoing for months I ring Sky and they just suggest replacing the router I've had about 6 or 7 routers and the problem hasn't went away, but enough of that below is a screenshot of me being unable to get into router settings even though devices are actually connecting to it at the moment 

Screenshot_2024-03-31-16-11-21-86_4641ebc0df1485bf6b47ebd018b5ee76.jpg

Robbo0410
Topic Author
This message was authored by Robbo0410 This message was authored by: Robbo0410

Re: Devices are not connecting to router

IMG20240331163819.jpg

Again the voice light went amber router reset itself and now the internet light is off with the amber light orange but all the lights are on ONT like honestly I'm baffled it's been absolutely fine for a couple of weeks since Sky sent me another router, had the odd disconnection but that's about it 

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