Desktop lost internet connectivity- Ethernet doesn’t have a valid IP configuration

[Andy44516]

Around 2 weeks ago my desktop lost internet connectivity. My connectivity is generally stable and occasionally a reboot of the rooter sorts any issues, but not this time. I use a TP link set up and have tried another set of TP links and it still doesnt work. My error is 'Ethernet doesnt have a valid ip configuration'. I have tried a number of things including running an ipconfig /renew command which also returned an error 'An error occured while renewing interface internet : unable to contact your DHCP server. Request has timed out'.

ive had an engineer out who suggested my line speed wasnt good and that i needed an OpenReach engineer. This appointment should have been generated automatically apparently but wasnt, so I chased it up and then got an automated text a few days later saying my problem was solved! It isnt solved.

Has anyone successfully sorted this issue or does anyone have any ideas before I try and contact Sky again?

[Tom-W19]

Hi @Andy44516 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.