Delivery was due today for sky broadband hub, but didnt receive it

[Kamil94]

Hi all. So my BB Hub meant to be delivered today on 20/07/24, that's what my parcel tracking by Royal Mail says, but didn't receive anything at all. Engineer visit is on Mon 22/07/24. What should I do now?

[caesarome]

Your broadband activation can still take place without the hub so not having the app will not delay it.

What shows on Royal Mail tracking now about the delivery ?

[Kamil94]

I can't check.it anymore for today as I'm not registered in royal mail app, so I only could check it 3 times. Probably tommorow will renew or after midnight. As soon as I will see any changes I will update post tho.

[Chrisee]

@Kamil94 the tracking will tell you little until your postman gets round to making the first delivery attempt hopefully on Monday.

[Kamil94]

• Also I just receive msg now which says that open reach on behalf of sky will  start work on Mon. I need to reply yes to carry on. Is it how it supposed to be?
•  

[Highlinder · Accepted solution]

@Kamil94  That is correct and the text is genuine.

[Kamil94]

So I've checked royal mail app and it does say my sky package is due for delivery today. Unlucky it meant to be on a Saturday first time was 7.45am, then 9.30am, now is Monday and there was no changes apart from engineer's visit between 8am-1pm. Hopefully at least he will turn up in between that time, fingers crossed tho.

[Kamil94]

Also I've got that msg from open reach working on behalf of sky, they've sent me like a calendar note to download with all the details of their visit,  and there is like a bell and it days 15mins before, I guess they will send me a notification 15mins before they arrive?