16 Oct 2023 01:26 PM
its been over 2 weeks after sky initially said they would complete. No broadband activation, sky hub hasn't arrived and it very annoying!
16 Oct 2023 01:35 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat did they say was causing the hold up when you called them about it ?
16 Oct 2023 02:41 PM
They mentioned about high demand on specialist external engineer. What I am confused about is that there is already fibre cables in my area
16 Oct 2023 02:45 PM
Posted by a Superuser, not a Sky employee. Find out more
If you enter your full postal address below and post the table and notes below it after removing your address from the image we should be able to see what special engineering requirements exist
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
16 Oct 2023 02:50 PM - last edited: 16 Oct 2023 02:51 PM
Posted by a Superuser, not a Sky employee. Find out more
@VKBD wrote:
What I am confused about is that there is already fibre cables in my area
That's not the same thing as having an functioning ONT at the address though: getting fibre from the nearest CBT to an individual property is often the trickiest part of the FTTP rollout.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion