Discussion topic: Delay in getting sky ultra fast fibre broadband

This message was authored by: SenDE · ‎11 Sep 2022

I ordered the new sky ultrafast broadband and the services were due to start on the 15th August. Then I get a message saying my services are delayed and I may be elugibile for autocompensation. I haven't been able to get any compensation so far.

In addition, no definite idea when the services will start. How long should I wait?

Sen

This message was authored by: cookiemonsteruk · ‎11 Sep 2022

@SenDE

Sky will only be able to calculate auto compensation for delayed provising after your connection has been activated

Please read below for more detail

https://www.sky.com/help/articles/auto-compensation#need-a-hand

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This message was authored by: TechmanagerMal · ‎12 Sep 2022

@SenDE

I would contact Sky as they can check with OR.

Compensation will be dealt with on completion of the installation.

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.

This message was authored by: Chrisee · ‎12 Sep 2022

@SenDE as explained in the following link compensation can onky be calculated and paid once the issue is resoved Customer Auto-Compensation | Sky Help | Sky.com

Getting an accurate prediction of when Openreach will complete a job is like getting next weeks lottery numbers.🤬

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Delay in getting sky ultra fast fibre broadband

Delay in getting sky ultra fast fibre broadband

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