Dealing with a known fault and communicating with sky

[TonyBS35]

I have a wifi problem as a new Sky customer.  Sky's hub has less reach than the BT hub I have been using for several years.  Sky have sent me a replacement hub which does not have a full fibre connection and I am unable to tell them that the hub they've sent me can't be used. Just whilst on this problem I rejected their offer of MaX pods at an extra £4 per month because they did not tell me when I was sgining up that their hubs didn't have the same reach as the BT hub.

[TimmyBGood]

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@TonyBS35 wrote:

  I rejected their offer of MaX pods at an extra £4 per month because they did not tell me when I was sgining up that their hubs didn't have the same reach as the BT hub.

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I'm not aware of any obligation for suppliers to make such statements.

[peter-marlow+1966]

You connect  an ethernet cable from  o n t box for full fibre  to the router  port 4 w a n 

[JimM1]

@TonyBS35 Sounds like you have take the sky Max white hub as it's wi-fi6 or other features that you needed, anyway the SR203 Black hub is the Equivalent of the BT Smarthub2, and yes the Max has slightly less proportional reach but you cannot compare it against a BT hub, as they don't have one that is the same!

[TonyBS35]

Yes this is a good point though they did claim the coverage would be the same as the BT coverage.  however this could be the internet coverage not the local wifi reach.  

[TonyBS35]

Thanks Peter. I'm going tp try and use a power line ethernet connection which is a bit if pain as it's more wires to add to the spaghetti of connections I sem to have already but it might get over this problem