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Discussion topic: Damager Openreach fibre when Sky broadband was installed

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This message was authored by: User30

Message posted on ‎18 Sep 2025 12:16 PM

Damager Openreach fibre when Sky broadband was installed

An engineer installing Sky (via CityFibre) FTTP has deliberately damaged my existing Openreach fibre – specifically the cable between the external grey box and the ONT (modem) inside my home.

If I decide to switch back to the Openreach network in the future, will I need to pay to have this connection repaired myself, or can I leave it for now and expect Openreach to repair it for free when I return?

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎18 Sep 2025 12:28 PM

Re: Damager Openreach fibre when Sky broadband was installed

Posted by a Superuser, not a Sky employee. Find out more

@User30  Anything outside the property is Openreach's responsibility, if a 3rd party caused damage any repairs should not be charged to you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: JimM1

Message posted on ‎18 Sep 2025 04:50 PM

Re: Damager Openreach fibre when Sky broadband was installed

@User30 You have no one to get it fixed as only an ISP can arrange that, so unless you get CF Installer to fess up you are left stuck, OR will expect a working system no matter what, they are only going to disconnect the line to stop use off it as no longer requiring the connection!

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