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Discussion topic: Damaged sky fibre socket to open reach wall box

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This message was authored by: Hatt1

Message posted on ‎20 Dec 2025 10:29 PM

Damaged sky fibre socket to open reach wall box

Have damaged plug that goes from wall socket into open reach box connecting fibre 500 sky broadband. How can I get a quick replacement

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎20 Dec 2025 10:42 PM

Re: Damaged sky fibre socket to open reach wall box

Posted by a Superuser, not a Sky employee. Find out more

@Hatt1 the cable connecting the Sky hub to the Openreach ON`T box sith lights is a standardcEthernetvcsblecwhich can be bought fr om any ha rdwarecstore or most supermarkets.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: JimM1

Message posted on ‎20 Dec 2025 10:43 PM - last edited: ‎20 Dec 2025 10:53 PM

Re: Damaged sky fibre socket to open reach wall box

@Hatt1 You can't get the quick replacement, call sky dial 150 from your landline 8am to 8pm and let Customer Service know that the ONT PSU unit has been damaged, they will arrange with OR/CF whoever supplies the broadband ONT modem to get an Engineer to come and replace it!

 

Edit:- Only relevant if it is the PSU Power Supply Unit for the ONT, if not then cable as per the reply off @Chrisee on the posting!

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