Défices not able to connect with ruter

[Ana_Paula]

My alexa is not being able to detect nearly connection evm though it is conected to the right wifi (Status shows conected) with ruter even thought my Internet connection is 62.4Mb per second. How can I fix this?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147