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Discussion topic: Cut off broadband and phone

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Avatar for Oswell
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This message was authored by: Oswell

Message posted on ‎03 Nov 2024 08:52 AM

Cut off broadband and phone

Last night we lost all connection with Sky.

Anyone know why?

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎03 Nov 2024 09:12 AM

Re: Cut off broadband and phone

Posted by a Superuser, not a Sky employee. Find out more

@Oswell 

 

Typically a fault in the individual external copper/optical circuit to the address.  Less often a wider area outage or local equipment failure.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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