Customer services not available and trying to move home

[DCollier]

Hi,

I am in the process of moving home. I have gone through the move home link and have ended up with a signifcantly higher bill. I have got a number of discounts currently which still have 1 year on them but they do not seem to transfer across. Is it possible to transfer these?

I have spent an hour trying the chat bot, the chat to us option is unavailable for some reason whilst it is "open". I tried calling the number, where a robot answered told me to do what I had already tried and hung up on me.

How do I get to speak to an agent to help me?

[Daniel0210]

@DCollier 
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline. The forum doesn’t allow the display of other numbers.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: for any customer whose services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

[DCollier]

Hi @Daniel0210,

Thanks for the quick reply, unfortunately I don't have a Sky mobile. I have gone through all those methods this morning and still not been able to speak to a sky representative. The only option I am yet to try is through social media.

[Daniel0210]

@DCollier 

Sky Assistant, mentioned above, should be available.

In future the easiest thing to do is purchase a cheap landline handset. Even if you don't leave it connected 24/7 you can always plug it in when you need to call Sky which is free. 

[DCollier · Accepted solution]

It is now working, so speaking to the agent now.