Credit on my broadband

[Allybal]

I cancelled my broadband and kept sky tv and my bill says £49 credit will be used towards my next bill. However my to direct debit or still the same. Will the £49 be refunded to my bank account 

[GD1]

@Allybal  Do you have Sky stream/Glass or Sky Q?

If the latter the credit is normally used towards the next bill, if you have Sky stream then the credit can be refunded.

[Allybal]

It's Sky stream I have. So I should expect a refund. Thanks 

[GD1]

@Allybal   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Tom-W19]

Thanks for escalating. We've sent an invite to @Allybal.

[Tom-W19]

Hi @Allybal 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.