Conversion kit not dispatched internet upgrade

[Joaot1997]

Hello!

I am upgrading from the lowest speed broadband to ultra fast and was told a conversion kit would be dispatched between 3-5 days (from 26/08) - I have not yet received the package nor received a notification. Any idea?

[cookiemonsteruk]

@Joaot1997 

The conversion kit is a fancy name for a 3ft category 5e ethernet cable . If you still haven't rec'd it before activation you can get one of currys for a few pounds

[TimmyBGood]

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@Joaot1997 wrote:

I am upgrading from the lowest speed broadband to ultra fast

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That requires the installation of an optical cable all the way to the outside of your property, and then its entrance inside (typically through a newly-drilled hole) to an ONT (Optical Network Terminal).  The 'conversion kit', as @cookiemonsteruk indicates, is a simple network cable to go between the ONT and the WAN port on a Sky Broadband Hub, and has no role at all until Openreach have carried out this physical work, which may well have a significant lead-time.

If there's already an ONT at the address, any Cat5 (or better) ethernet cable will be fine at any practical length.