Continuous & intermittent drop outs.

[Mark12345646]

For the past 3-4 days we have been experiencing multiple dropouts daily (somewhere been 10-20 at a guess) each drop lasts from a few seconds to 5 minutes. Router just shows an orange flashing light, nothing has moved / changed in the home/router setup. I've done a full reboot of everything and triple checked connections. Upon asking on our local community Facebook group it would appear a number of neighbours have had similar issues (mixture of Sky & BT customers). The actual downtime is not a lot but it repeatedly cuts Teams/Webex calls, media streams etc and is a major inconvenience. Other than switching to Virgin (where our neighbours have had no issues) any suggestions for how to get this fixed? As the chance of doing any diagnostics in the seconds/minutes it is down would be very difficult. (For info Sky Broadband Service Checker just returns "service is not available" error when it drops. TIA

[cookiemonsteruk]

@Mark12345646 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Mark12345646]

System Up Time: 43:34:26

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN MER 24003 170707 0 13165 26145 00:01:51

LAN Up 887819 136480 0 17363 4352 43:34:26

WLAN (2.4 GHz) Up 34826191 9111059 0 39900 21812 43:33:11

WLAN (5 GHz) Up 13370841 6390491 0 0 43733 43:32:34

Broadband Link Downstream Upstream

Connection Speed 75349 kbps 20000 kbps

Line Attenuation D1(7.9 dB) , D2(17.2 dB) , D3(27.3 dB) U0(4.9 dB) , U1(15.0 dB) , U2(22.0 dB)

Noise Margin 3.3 dB 9.3 dB

That look OK?   Not able to keep the formatting

[jamesn123]

@Mark12345646 

Your stats show the WAN has been dropping and you'll likely need an engineer to come out to look at the line.

Assuming you are connected to the master telephone socket in your home?

[Mark12345646]

Yes. As neighbours have had the same will a Sky engineer still look into this? Or just refer it to OpenReach?   (Also - what from those stats tells you that?

[jamesn123]

@Mark12345646 

Its down to Sky's discretion who they send first, usually its a Sky engineer, then Openreach.

The WAN uptime is only 00:01:51 whereas the router uptime is 43:34:26 so the WAN has dropped since the last router reboot

[David+Gerrar08]

Have same issues broadband and phone dropping out regularly. Have had sky engineer out and openreach. Sky engineer say it is an Openreach issue, openreach say there is no issue. Can't work from home or use fitness equipment with WiFi programmes. Any suggestions? Sky Superfast 40 broadband running at 20 Mbs! Confirmed by Sky.