Continuous Slow Broadband and Wifi

[Emma343]

Hi

I am having issues with broadband and WiFi for weeks, it's been intermittent until now but it's become constant. We are unable to work from home, can't watch any apps like Disney or Netflix.

rhis all started when I signed up to move to fibre which I have been unable to do as my driveway needs digging up which I am not happy to have done.

[Chrisee]

@Emma343 your current fault will not be caused by you not upgrading to fibre so it is coincidental. Your hub  has lost connection to the cabinet if it is still down this morning and the Service Chrcker in the My Sky app run over a mobile connection is not telling you that Sky are aware of a fault affecting your line call them to report it.

At some future point the old copper line you are using will be decommissioned and unless your home has a fibre line you would have to use mobile broadband. That is likely quite a few years ahead but will inevitably happen at some point.