0

Discussion topic: Continual poor connection within parts of my home

Reply
This message was authored by Daniel8282 This message was authored by: Daniel8282

Continual poor connection within parts of my home

There are only 2 rooms in my house that seem to have good wifi connection. 1 has the modem box and the other is the room directly above that. 
I struggle to stream or connect with devices in any other room. This is a situation that has worsened over the past 3 months but was not experienced before that. 

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Continual poor connection within parts of my home

Posted by a Superuser, not a Sky employee. Find out more

@Daniel8282  Have you changed any of the hardware recently in those few months?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Daniel8282
Topic Author
This message was authored by Daniel8282 This message was authored by: Daniel8282

Re: Continual poor connection within parts of my home

I had sky glass and a new router installed 9 months ago. For 6 months it's been great but for 3 months the performance has degraded significantly. Now unless I'm within 1m of the router, I get buffering etc. 

 

Sky inform me that the hardware is working fine but I now need a booster at £10 per month extra! Seems odd when you consider the system was working fine 3 months ago but now unless I'm with 1m, it's performance is terrible. 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion