Continual Internet Issues

[Elbowfan]

Hi there

I have been having continual internet issues for the past 3 days, it started after the connection went down, when it came back up  the speeds we were low (we were usually around 80MBPS connection, however it was reduced to around 19-28MBPS - using both WiFi and Hard Wired line) we phoned up and the Sky support helpline said that they did an update which had apparently broken our old Sky Broadband and WiFi hub.

We get the replacement the next day, same slow speeds as before and have actually been getting slower (lowest so far has been 11MBPS on the WiFi and 19MPBS on the Hard Wired line with 4.5MBPS download speeds on a Hard wired line) we phoned up Sky Support again and they told us "your internet speeds are wrong and we are giving you 79 MBPS connection right now and a check online said we were getting a GUARANTEED minimum download speed of 45MBPS, please Wait 48 Hours then phone us again" meaning the issue wont be fixed this weekend, they also were adamant about selling us Netflix onto our account, even though we don't have the connection fixed to be able to use it yet refused to give us compensation for the continual issues we are having and refused to request an engineer for us until we phone them back in 48 hours.

Something is clearly not right either with the hardware we have received or the internet line to the house yet when we've brought this to the attention of the Sky Support line it's been pretty much ignored, any help would be greatly appreciated because this is something that needs fixing.

Thanks.

[Highlinder]

@Elbowfan Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Nelly1975]

Sorry but this advice is not very helpful.

I'm getting the a similar problem as the original poster where my download speed is exactly half what it should be.  My two brothers who live in the same town as me are also experiencing the same problem.  As for the Router Stats page, that just shows what I should be getting whereas doing a speedtest on my hardwired desktop PC and the wi-fi of my Android phone both show my download speed to be almost exactly half (38mbps instead of 76mbps) what it should be.  That being said the upload speed is unaffected so it's either a botched upgrade or someone has decided to play a sick joke.

@Elbowfan I contacted support earlier today and it seems that my region (East Anglia) underwent maintenace this morning between 00:00 and 06:00 after which the problems began.  After speaking to the lady on the phone and telling her that me and my two brothers all on the same exchange are getting the same problem she said she would escalate it to the appropiate department for me.

For reference here's my router statististics page along with two speedtests.  Hopefully this gets addressed soon.

[Highlinder]

@Nelly1975the orignal post was not for yourself. If you are having issues then it would be better for you to start your own thread, thus there is no confusion.

[Nelly1975]

Fair enough, I apologise for that.  Feel free to delete my post, I've started my own one.