Contact Sky Broadband by email?

[Beads69]

Anyone know if the Sky Broadband team can be contacted via email directly instead of wading through call centres? 

Specifically looking to respectfully request for specialised fibre installation as we have unusual infrastructure.  Already had one install (by Openreach subcontractor) that had to be removed due to safety concerns.  Just trying to avoid a repeat by requesting Openreach themselves do the work next time.  Only Sky, as service provider, can request this as Openreach don't interact with end users at all.

Many thanks!

[SKY1992bf · Accepted solution]

@Beads69 Sky doesn't use email as a communication route 

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[JimM1]

@Beads69 It's a call to sky, and the notes on the system should be able to let the CS agent have an idea what/why your first install was not a success for you! You can try to request that OR do it but there is NO guarantee that will work!