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Discussion topic: Constantly resetting router to connect wifi

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This message was authored by: Cmrich88

Constantly resetting router to connect wifi

I've found my newly connected sky will connect to my phone without Internet. I found i can manage to connect my resetting the router but unfortunately every time I leave the house and come back I'm faced with the same issue having to constantly reset. Does anyone have any ideas as to why his might be? It's only my phone as far as i can tell as I can use alexa and watch things through netflix on the tv. It's very frustrating.  Thankyou 

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This message was authored by: Chrisee

Re: Constantly resetting router to connect wifi

Posted by a Superuser, not a Sky employee. Find out more

@Cmrich88 if onllyone device is disconnecting but the others aren't dont reset the hub instead check the network settings on the device for the Sky connection. Depending on the OS the device is running look for settings to trust the Sky setting.

 

Repeatedly resetting the hub can cause some connections to slow down.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Cmrich88

Re: Constantly resetting router to connect wifi

Thankyou I will try this today , I did speak to an advisor the other day but no answers. So hopefully this works

 Thankyou

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