Constantly losing connection to new sky hub

[SharonLeitch]

Just had the new sky hub installed last week with full fibre - what a mistake that was! Really wish I just kept my old one, this has been a nightmare constantly losing connection, walk 5 metres into a bedroom and the signal goes.  I only live in a small two bed flat the hub sits in a table in the hall middle of the home, I've had broadband here for years and years and this has NEVER happened before, so angry with myself for listening to sky/openreach believing that this would make everything quicker and better it's a load of frustrating rubbish!!!

[Greenfingers001]

Hi there SharonLeitch , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147