Constantly disconnecting

[JimWalsall]

Had issues several days a week for a couple of months now, very variable in up/down pattern and time.

All morning and until very recently not been up enough to get this far.

Connection test finall detected an issue.. following that path

[JimWalsall]

Which was a complete waste of time!

[JimWalsall]

When it did find a fault it then did another (different?) test and when that also failed simply reported "don't worry there's probably not a fault!

Also finds no info about 1 time in 3 -

As the service comes and goes I'm confident it's an issue at Sky not here.  But getting Sky to look at hat is like trying to pull hens teeth lol

[JimWalsall]

As issue affects multiple laptops and the TV as well... it is clearly not just one device.

When I bother to check, the middle light on router is out, or orange/red. 

[Chrisee]

@JimWalsall the internet light being out means tge hub has lost connection tomthe exchange. There are numerous similar reports almost certainly related to the recent bad weather water, copper phone lines and high frequeny electrical signals dont mix well. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[JimWalsall]

I was called, even though contact preference is email.

Was transferred to someone who seemed to think I needed a better internet package. 

They seemed to have less than poor technical knowlege, saying that if Fibre to Cabinet was done, but not Cabinet to premises this would vastly improve my internet speed.

Yet Fibre is not available in my area. Not even to Cabinet so best plan is to move to a Fibre-cabled area and/or get a better (i.e non-Sky) service.

[JimWalsall]

And checking on https://www.openreach.com/fibre-checker/superfast-broadband shows it IS already available.

But worryingly all traditional phone lines will cease to function in 2025!

[JimWalsall]

Sky decided to send an Openreach Engineer... and then told me.  I tried to rearrange as was not going to be at home, but this was ignored.  Got a text yesterday saying engineer had fixed my issue.  Had a disconnect within an hour. 

Had another text this morning saying the engineer had fixed the issue.

My speed seems to be slightly slower, confirmed by router stats.  I can live with that if more reliable.  We shall see...