Constantly disconnecting

[Alen18]

Hi guys

So last 2 months or so i start having network or hub problems honestly don't know.Now everyday i have about 30 + (at least) disconnections .. sometimes i dont have middle light on , or its orange or it is just completly off.First 2 are more often tho. So yes i need help otherwise ill go crazy.
Any suggestion what to do i really want this fixed

Now for the last picture when i pressed "improve my speed" i got few sec disconnection every time i dont know if is  relevant but anyway.

Thank you

stats

[jamesn123]

@Alen18 

Your line is showing a fault and the disconnections will just be making the speed continually worse.

I've flagged your post to Sky, look for an email or message on the forum. It will likely be tomorrow now.

[Addie15]

Hi, thank you for escalating this. We have sent an invite to Alen18.

[Alen18]

Hi

Had conversation with sky expert yesterday but since i needed to verify and change some things , he told he will close  chat bubble , now i dont know how to continue or contact him again do i need to ask for inv again?

[Highlinder]

@Alen18It would need a re-escalation.

[Alen18]

@HighlinderAh Ok , well hopefully someone will do that.

weekend is , so maybe Monday.

Thank you 

ill try bump topic monday  if i dont get any re-escalation by then

[Highlinder]

@Alen18 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Alen18]

@Highlinder Perfect Thank you. Much appreciated

[JimWalsall]

My internet also down more than up all afternoon/evening but surely this is a Sky network rather than local issue?

 

[Highlinder]

@JimWalsall Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[JimWalsall]

Yesterday check took seconds - no fault found even though connection coming and going before/after check.

Today been running for several minutes and I suspect I will lose connection before it completes 😞

[JimWalsall]

This website timed out twice while others did not and then the test timed out as well.  All connection lost for a couple of minutes.

On refresh of test get a looks good on both wifi and broadband....

[Highlinder]

@JimWalsallThis can also be done on a mobile device when your internet is having issues.

[JimWalsall]

No suh device here

[Highlinder]

@JimWalsallWell if you are not able to use a smart phone when you have a disconnection then you will have to speak to Sky so that they can carry out further tests to find the fault.