Constant slow speeds

[Tracey6519]

For the past year or so the upload speed has dropped drastically to roughly around 0.45-0.70 mbps and I understand that sky do not guarantee a minimum upload but it hasn't always been like this. Numerous openreach engineers have been out and tested the router on their own and they get around 40 mbps down and 6-7 up which is what I should be getting, but what I'm not understanding about this is every time they finish and leave the speeds remain at around 35-40 mbps for down and 6-7 up which is brilliant but it only lasts for a couple of days before dropping again and remaining at around 20 mbps for down and as mentioned 0.45-0.70 for up and I test regularly using ookla on a pc which is connected through Ethernet. Any help would be greatly appreciated thank you.

[Chrisee]

@Tracey6519 first check that your hub is connected to your master phone socket using a line filter unless its the prefiltered type with a rj11 connecter for the hub to plug into. 

Secondly can you post your hub's connection stats please see Find your Sky Broadband router statistics

[Tracey6519]

Hi, thank you for the quick response. I'm pretty sure the router is connected via a master socket 5C. 

and the stats are here: 

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 25077269 61639723 0 1780 1833 11:09:30 LAN Up 23572036 14427877 0 9435 25027 66:40:56 WLAN (2.4 GHz) Up 1348232 56852 0 11436 0 00:10:55 WLAN (5 GHz) Up 19311705 5972789 0 0 20505 00:10:32

---

Broadband Link Downstream Upstream Connection Speed 27397 kbps 793 kbps Line Attenuation D1(15.0 dB) , D2(37.7 dB) , D3(58.8 dB) U0(1.3 dB) , U1(28.7 dB) , U2(45.2 dB) Noise Margin 8.0 dB 2.0 dB

[cookiemonsteruk]

@Tracey6519 

Can you "run tests" from your my sky app or sky.com account and post the info in "more about your connection"

[Tracey6519]

sure, the results are as follows:

More about your speed

Your package: Sky Broadband Superfast

Estimated upload speed: 0.7 Mb/sEstimated upload speed: 0.7 Megabits per second

Normally available download speed 35 - 40 Mb/sNormally available download speed 35 to 40 Megabits per second

Guaranteed Minimum Download Speed: 30 Mb/sGuaranteed Minimum Download Speed: 30 Megabits per second

Access line speed 27 Mb/s

[cookiemonsteruk]

@Tracey6519 

"Guaranteed Minimum Download Speed: 30 Megabits per second"

Upload may not be guaranteed but download is.

Hopefully by addressing your download they will fix your abysmal upload as well

Call sky on 150 from your sky landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

To report the fault

[Tracey6519]

yeah, well as you can tell the download isnt really the issue but the upload definitely is. with the amount of openreach engineers that have been out and tried to fix the issue the speed just goes back to this no matter what. im just really confused, though i will call them again and tell them what has been happening i just hope this gets sorted out sooner rather than later.